Coaching is the key to effective performance management and motivating and developing others.

This interactive workshop will help you to:

•	Build a relationship of trust, openness and support.
•	Use a clear coaching process to develop competence and confidence in others.
•	Help people to evaluate their current performance effectively.
•	Help people to define, commit to and achieve clear goals.
•	Use solutions-focused questions to stimulate initiative.
•	Listen empathetically and summarise priorities clearly and concisely.
•	Provide value-added options in key areas.
•	Provide balanced feedback to motivate and refocus.
•	Delegate with confidence.
•	Use coaching for appraisal and deal with underperformance effectively.
•	Coach and be coached on a real issue of your choice.

This workshop provides plenty of opportunity to practice. It will help you to become an excellent coach and adapt the key principles to a wide range of different situations.