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Define your influencing outcomes clearly and effectively. |
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Identify the communication style and priorities of your audience. |
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Adapt your body language and communication style to build rapport. |
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Use focused questions, active listening & summarising to involve others. |
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Create consensus by building common ground. |
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Make a compelling case which appeals to logic as well as emotions. |
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Express feelings and opinions in an assertive way. |
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Predict, prevent and outweigh objections and concerns. |
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Build long-term productive relationships with a wide range of people. |